Terms of service

Who you are contracting with

CleanFlo is a service provided by WhealBit (whealbit.co.uk), based in Cornwall, United Kingdom. "We", "us" and "our" in these terms mean WhealBit, and WhealBit is who your subscription is with. "You" and "your" mean the person or business that creates a CleanFlo account, and if you create an account on behalf of a company, you confirm you are authorised to accept these terms for it and "you" means that company too. WhealBit is the trading name of T. Clarke, a sole trader, and is not a limited company. Our address for service is CleanFlo, Rocky Field Close, St Ives, TR26 2FY.

What this covers, and what it does not

These terms cover your use of cleanflo.io, the marketing site, the guides and the free calculators, and set out the commercial terms of a CleanFlo subscription and how you may use the CleanFlo application, both in a browser at app.cleanflo.io and as the CleanFlo mobile app for iPhone, iPad and Android (see the mobile apps below). You accept these terms in full, without qualification, when you tick the box confirming that at sign-up, and continuing to use CleanFlo after that is also acceptance. If you do not agree to these terms, do not create an account and do not use the service.

These terms do not cover how we handle personal data, that is set out in our privacy policy, which forms part of this agreement by reference. Where a data processing agreement has been signed between you and WhealBit, that document governs the processing of personal data on your behalf and these terms govern everything else.

The CleanFlo mobile apps

The CleanFlo app is distributed through Apple's App Store and Google Play. It is free to download and contains no in-app purchases. It is a way in to a CleanFlo account that already exists: you cannot create an account, start a trial, subscribe or pay in the app. Accounts are created, and subscriptions bought and managed, on cleanflo.io, and staff logins are issued by the company that employs them. These terms apply to the app in the same way as to the browser version, alongside the terms of the store you downloaded it from, which govern your use of that store.

The licence to use the app is non-transferable and limited to use on Apple- or Android-branded devices that you own or control, as permitted by the usage rules of the store you downloaded it from. The device permissions the app asks for are set out in the privacy policy; each one can be refused or withdrawn in your device settings, and the app keeps working without it, less the feature that needs it.

If you downloaded the app from Apple's App Store

These terms are between you and WhealBit only, not Apple Inc. ("Apple"), and WhealBit, not Apple, is solely responsible for the app and its content. In addition:

• Support. WhealBit is solely responsible for maintenance and support of the app, at support@cleanflo.io. Apple has no obligation whatsoever to provide any maintenance or support services for it.
• Warranty. To the extent any warranty applies to the app and has not been effectively disclaimed, WhealBit is solely responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app, if any (the app is free, so there is none). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are WhealBit's responsibility, subject to these terms.
• Product claims. WhealBit, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to an applicable legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
• Intellectual property. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, WhealBit, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You confirm that you are not located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Contact. Questions, complaints or claims about the app go to WhealBit at support@cleanflo.io. Our address is CleanFlo, Rocky Field Close, St Ives, TR26 2FY.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and on your acceptance of them Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

If you downloaded the app from Google Play

Google is the distributor of the app on Google Play and is not a party to these terms. WhealBit is responsible for the app and its support. Your use of Google Play is governed by Google's own terms of service.

The store listings: App Store and Google Play.

Accounts and eligibility

• You must be at least 18, and authorised to enter into a contract on behalf of the business you are signing up, to create an account.
• The details you give us, your name, your company's name, your billing information, must be accurate, and you agree to keep them up to date. An account created with false or misleading details can be suspended or closed.
• You are responsible for your account, for every login you or your company issues to a member of staff, and for everything that happens under those logins, whether or not you knew about it. Keep credentials confidential and tell us straight away at support@cleanflo.io if you believe an account or a staff login has been compromised.
• One CleanFlo account per company. Creating additional accounts to avoid the price, the seat count on a feature we later meter, or a suspension is a breach of these terms.

The free tools

The calculators on this site run in your browser and are offered free, with no sign-up. They are planning aids built on published UK figures and ordinary industry practice. They are not financial, tax, legal or health-and-safety advice, are provided "as is" with no warranty of accuracy, and the numbers they produce should be checked against your own costs before you quote a customer or file a return. To the fullest extent the law allows, we are not liable for decisions taken on their output.

Price and billing

• CleanFlo is £19.99 per month, flat. Unlimited staff, clients and locations: no per-seat or per-site charge.
• Every account starts with a 14-day free trial with full access, and no card details are taken to start it. Nothing can be charged during the trial and there is nothing to cancel. We ask for a card only when the 14 days are up and you choose to carry on, and we email you three days before that and again the day before. If you do nothing the trial simply ends, and the account is paused rather than deleted.
• Billing is month to month. There is no minimum term, no notice period and no cancellation fee.
• Prices are in GBP. Where VAT applies it is shown before you are charged.
• Payments are processed by Stripe. We do not store your card details ourselves, they are held by Stripe under its own terms and privacy policy. A failed or declined payment can result in restricted access until it is resolved, and we will tell you if that happens and give you a chance to fix it before we suspend anything.
• If we change the price we will tell you before it takes effect, and you can cancel rather than accept it. We do not refund fees already paid for the period you have had access to, except where the law requires it or we say otherwise in a specific case.

Cancelling, suspension and termination

You can cancel from your account settings on the web at any time (billing is not available in the mobile apps). Deleting the app from a phone does not cancel a subscription. Your subscription runs to the end of the period you have paid for and then stops. If you let a trial lapse without subscribing, the account is paused rather than deleted and your data stays where it is.

We may suspend or restrict access to an account, with notice where it is reasonably practical to give it, if: payment fails and is not put right within a reasonable period; we reasonably believe the account is being used in breach of the acceptable use section below; we reasonably believe the account is being used fraudulently or to harm CleanFlo, our staff or other users; or we are required to by law or by a court, regulator or law enforcement request. Where the breach is serious, ongoing, or a repeat of something we have already warned you about, we may terminate the account instead of suspending it, and may do so without advance notice if waiting would cause harm.

You may also terminate this agreement at any time by cancelling and closing your account. An account owner can close the company account from Settings, in the browser or in the mobile app, and it is deleted 30 days later unless the closure is cancelled first; a member of staff can ask for their own login to be deleted from the settings screen of the app. On termination for any reason your right to use CleanFlo ends immediately; clauses that by their nature are meant to survive termination, including payment obligations already accrued, intellectual property, confidentiality, the liability cap and the indemnity below, continue to apply.

Your data

Your business data is yours. You can export your records: including a one-click CSV of your financial ledger, at any time while your account is active. See our privacy policy for how personal data is handled.

You are responsible for the data you put into CleanFlo, including client and staff records, and for having the right to hold and process it, whether that right comes from a contract, consent, or another lawful basis. Where you enter personal data about your clients or staff into CleanFlo, you are the data controller for that data and we act as your data processor: our processing of it is governed by the privacy policy and, where one has been agreed, the data processing agreement, not by these terms.

After an account is closed, whether by you or by us, we keep your data for a limited period in case you want it restored or exported, and then delete it in the ordinary course of deleting closed accounts. If you want a copy before that happens, export it before closing the account or contact support@cleanflo.io. We are not liable for data lost because it was not exported before an account was closed or a trial lapsed and was later deleted under our ordinary retention practice.

Acceptable use

You agree not to, and not to let anyone using your account:

• use CleanFlo to break the law, or to store or process data you have no lawful right to hold;
• attack, overload, probe for vulnerabilities in, or attempt to gain unauthorised access to CleanFlo or another user's account or data;
• copy, resell, sublicense, rent, white-label, or make CleanFlo available to anyone as part of a service of your own, except through features we build for that purpose;
• reverse engineer, decompile, or attempt to extract the source code of CleanFlo, except to the extent the law gives you a right to do so that cannot be excluded by contract;
• scrape, systematically extract, or use automated means to access CleanFlo other than through the interfaces and integrations we provide;
• upload or transmit malware, or anything designed to disrupt, damage or limit the functioning of CleanFlo or any device or network;
• impersonate another person or business, or misrepresent your affiliation with any person or business;
• use CleanFlo to send unsolicited communications in breach of applicable marketing or electronic communications law;
• use CleanFlo to build, train, or benchmark a competing product; or
• circumvent any limits, quotas or security controls we put in place.

We may investigate suspected breaches of this section, and may suspend or terminate an account that breaches it as set out under "Cancelling, suspension and termination" above.

Intellectual property

CleanFlo, including its software, design, branding and documentation, is owned by WhealBit or our licensors and is protected by intellectual property law. Subscribing to CleanFlo gives you a limited, non-exclusive, non-transferable licence to use it for your own business while your subscription is active, nothing else. We own no rights in your data, and this agreement gives us no licence to it beyond what is reasonably necessary to provide, secure and support CleanFlo for you, and to comply with the law.

Feedback, suggestions or feature requests you send us can be used by us without restriction or payment to you, and without any obligation to keep them confidential; we will never claim you endorse a feature you did not ask for.

Availability, and no warranty

We work to keep CleanFlo available and backed up, but no software is faultless and we do not promise uninterrupted, error-free or fault-free service. CleanFlo is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties and conditions, express or implied, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement. Nothing in this section affects your statutory rights as a consumer, if you are one, or excludes anything that cannot lawfully be excluded.

We are not responsible for third-party services CleanFlo relies on or integrates with, including payment processing, email delivery, hosting and bot-protection providers, and we are not liable for their failure, downtime, or misuse of your data outside our instructions to them.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, to the fullest extent the law allows: we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or data, arising out of or in connection with these terms or your use of CleanFlo, even if we had been advised of the possibility of that loss; and our total liability to you arising out of or in connection with these terms, however it arises, is capped at the greater of £100 and the amount you actually paid us for CleanFlo in the 12 months before the event giving rise to the claim.

You are responsible for keeping your own backups or exports of anything you cannot afford to lose, and for checking figures CleanFlo produces, including estimated hours, quotes and invoices, before relying on them, the same way you would check any other business tool.

Indemnity

You agree to indemnify and hold WhealBit harmless against any claim, loss, liability, damage or expense, including reasonable legal costs, arising from: your breach of these terms; data you upload to or process through CleanFlo, including a claim that it infringes a third party's rights or breaches data protection law; or your, or your staff's, misuse of CleanFlo. This does not apply to the extent the claim arises from our own breach of these terms or negligence.

Changes to CleanFlo

We improve and change CleanFlo regularly, and may add, change or remove features. If a change removes something you rely on in a way that materially reduces the service, we will give you reasonable notice where practical. We may also suspend the service for maintenance, and will keep that to a minimum and, where practical, tell you in advance.

Changes to these terms

If these terms change materially we will update the date at the top of this page and tell active subscribers, by email or in the product, before the change takes effect. Continuing to use CleanFlo after a change takes effect means you accept the updated terms; if you do not agree to a change, you can cancel your account before it takes effect.

General

• Assignment. You may not assign or transfer your rights under these terms without our consent. We may assign or transfer these terms, in whole or in part, in connection with a merger, acquisition, reorganisation or sale of assets, or by operation of law, provided the assignee agrees to honour them.
• Force majeure. Neither of us is liable for a failure or delay caused by something reasonably beyond our control, for example an internet, power or hosting outage, a denial-of-service attack, or an act of government.
• Severability. If any part of these terms is found unenforceable, the rest continues to apply, and the unenforceable part is read down to the minimum extent needed to make it enforceable.
• No waiver. Not enforcing a term straight away does not mean we give it up; we can still enforce it later.
• Entire agreement. These terms, together with the privacy policy and any data processing agreement you have signed with us, are the entire agreement between you and WhealBit about CleanFlo, and replace any earlier discussion or document about the same subject, except where we have separately agreed different terms with you in writing.

Governing law, notices and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If a dispute arises, we ask that you contact us first at info@cleanflo.io so we can try to resolve it directly before either of us goes to court. Send formal notices under these terms to that address, or by post to CleanFlo, Rocky Field Close, St Ives, TR26 2FY. Nothing here affects your statutory rights as a consumer, if you are one.

Related

See also our privacy policy, cookie policy and how to get in touch.