Every job is a first job.
So quote it first.

A book of single visits is a different business from a round

A weekly round is built once and then defended. A book of one-off cleans is rebuilt every month, and every job on it started as somebody ringing to ask what an oven costs.

That changes what the software has to be good at. There is no rota to fill in advance and no client relationship carrying you through a quiet fortnight. There is an inbox, a quote, a single visit, a photograph and an invoice, and the money is lost in the gaps between those five: the enquiry nobody answered until Thursday, the quote that went out without the extras on it, the job nobody photographed, the invoice raised a fortnight later from memory.

CleanFlo puts the five in one place. A lead arrives with a source recorded against it, becomes a quote with a price that stands for a stated number of days, becomes a job on the rota with its own checklist, becomes photographs attached to that job, and becomes an invoice with your bank details and a unique payment reference. Nothing is retyped between one step and the next.

If most of your work is a repeating round with the occasional one-off in it, that is the other business, and the domestic cleaning page or the window cleaning page is the one written for you. If it is carpets and upholstery specifically, that has a page of its own now: carpet cleaning software. If it is void properties for letting agents, the end of tenancy page is written for that book.

The lead, and the two days after it

Nearly every one-off job is won or lost on the reply. The enquiry inbox is built for that rather than for filing: a lead carries where it came from, the quote form on your website, your public page, a referral, your own hand, or a cleaner who was standing in the house when they saw the work, and it carries the address and the contact.

The filters are the follow-up. Never answered is its own state and only a lead nobody has touched is in it. Waiting over two days is a separate one, because a lead that got a holding reply and then nothing is the one that quietly dies. No quote raised, has a quote, has an estimated value and overdue follow-ups are the rest, and the whole set lives in the URL, so a narrowed inbox is a place you can come back to.

A cleaner already on another job can raise one from their phone by picking a type, with Oven or deep clean and Outdoors or garden among the six, and adding a note in their own language. It arrives with the client’s name, their email or phone, and the site address on it. If that client has no contact details on file the app refuses to start rather than queueing a lead nobody can answer.

Priced by the appliance, the property and the load

One-off work is quoted, not rated. What varies is not your hourly cost but what is actually in front of you: a range cooker rather than a single oven, a three-bed after a renovation rather than a kitchen, a driveway rather than a patio.

The services catalogue starts stocked, and four of its shelves are this trade’s. When you set the account up the library offers them and you tick what you sell, editing the price and the time before anything is added. Nothing reaches your account until you confirm it. Every figure below is the app’s own starting suggestion rather than a researched market rate or anything CleanFlo charges: a place to start arguing from, not a price list to adopt.

The deep-cleaning shelf is the same shape: 1 Bed Deep Clean at £90, 4+ Bed Deep Clean at £190, Spring Clean (Whole Home) at £140, Kitchen Deep Clean Only at £70. So is the after-builders shelf: 1 Bed After Builders Clean at £150, 3+ Bed After Builders Clean at £250, Dust & Debris Removal at £30, Builders' Waste Disposal at £35. Gutters, jet washing and the rest of the exterior round sit on the window page’s own exterior section, because for most operators that work rides on a round rather than standing alone.

From there a quote is line items in whatever combination the job is, with a deposit held against it as a percentage or a fixed sum, a date the price stands until, and a link the customer accepts or declines themselves. Work the number out first with the quote calculator or the hourly rate calculator if you would rather not do it in your head at the kitchen table.

The scope nobody wrote down is the one that costs you

The two jobs in this trade that go wrong are the builders’ clean and the deep clean, and they go wrong the same way: the job that arrives is bigger than the job that was described on the phone.

A site survey is the answer, and it is a record rather than a note. Walk the property, log the rooms, keep it against the client and the address, and raise the quote from it. The survey register shows which surveys turned into a quote and which never did, which is the one number that says whether walking sites is paying for itself.

For the work itself, our free after builders clean checklist and deep clean checklist are the room-by-room scope most disputes are about, and either can be built into a job template so the cleaner meets it as a list to tick rather than a page to remember.

Height, chemicals and the load in the van

This is the cleaning that carries real risk. Caustic oven cleaner in somebody’s kitchen, a ladder against a gutter, a pressure washer against old pointing, and a van leaving site with somebody else’s rubbish in it.

Risk assessments are scored on a 5×5 matrix, likelihood against severity, with the controls recorded and the residual score after them, and an unscored hazard is shown as unscored rather than quietly counted as low. They print to a clean A4 page, which is what a commercial client asks for. The method statement builder prompts for COSHH awareness, working at height, manual handling and site induction by name. Safety data sheets file in the compliance vault under their own document kind, with an expiry date and a warning thirty days out.

Waste is the part most operators do not realise is paperwork. Carrying away a load of builders’ waste is a duty-of-care transfer, and CleanFlo records it as one, with the carrier’s registration checked against the regulator’s own register rather than typed in and trusted. Where a registration has lapsed or was never recorded, the pack says which of those it is rather than reporting a verdict it cannot support.

The long version of all of it is in health and safety for cleaning businesses, and the method statement template is the document itself.

The page that sells a job like this

Your own public page is part of the £19.99, and the layout it offers this trade is built round the one thing that sells it. Answer that most of your work is ovens, carpets and driveways and it recommends the Reveal layout: it opens on a before and after the visitor drags, explains your method next, and only then names a price.

That order is the argument. In this trade the fear a customer has is specific and technical, caustic fumes in the kitchen, pointing blown out of the brickwork, a carpet left soaked for two days, and answering it before quoting is what wins the job. Fourteen layouts exist and any of them can be chosen; this is the one offered to a book that looks like yours. See the website page for what it is and what it is not.

What this does not do

There is no online booking, and nothing takes your customer’s money for you. The quote form on your public page is an enquiry form: it lands in your inbox with the address and the job on it, and you reply. A deposit on a quote is an invoice you raise, not a payment CleanFlo collects.

There is no route optimisation. CleanFlo will not order your day by drive time or work out the shortest loop between four jobs, which is felt more here than on a round because the jobs are wherever they were booked.

Nothing knows about surfaces or chemicals. There is no surface-area calculator, no water usage figure, no drying or dwell time, no fibre chart and no product database. Our free chemical dilution calculator is on this site rather than in the app for that reason.

There is no post-construction module and there should not be. A builders’ clean is a job: quoted, surveyed if it needs it, scheduled, checklisted, photographed, invoiced, with the waste note behind it. What is different about it is the scope and the price, not the software.

Hours in reports are estimated from the job as scheduled rather than taken from a verified timesheet. Start and complete are a real record of when a job began and finished, and they are not evidence in a payroll dispute.