Logging a waste collection
A waste transfer note is not a form you fill in and file. It is a chain of signatures, and it is finished when the last one is on it. This is what that chain looks like in CleanFlo, and what the register is telling you when it says a note is still open.
On this page
Logging a collection is the daily act on this screen, and it has its own button in the header: Log a collection. The two rarer things sit behind More waste actions beside it, New season ticket and Import a paper note, because a ticket is set up a few times a year and importing history is catching up rather than working.
The drawer, section by section
The sheet is titled Log a collection and subtitled "A one-off collection. For a recurring collection under an existing season ticket, use the season ticket instead." It is four sections and a signature.
- Who took it away
- Two named routes, not a checkbox: A carrier collected it, or We took it away ourselves. Picking a carrier opens the carrier list; picking self-haul shows the registration you saved under Setup and asks for the vehicle instead. A self-hauled collection is recorded with no carrier on it at all, and the database enforces that, so you will not find your own company in the carrier list.
- The waste
- An EWC code picked from a shortlist of the ones a cleaning business actually produces, with a free field for anything else (six digits, from the full List of Wastes). Then a plain-English Description, a Quantity and its Unit, and the Container it went in: a wheelie bin, a skip, sacks. All four are required, because all four are required on the note.
- Transfer
- The Date and Time it happened, optionally the Client and Site it came from, and the Place of transfer. That last one pre-fills from the site and is editable, because waste is not always handed over where it was produced.
- Who received it
- Optional, and headed as such. A name, and their signature if they are standing there. Left blank if nobody took it from you.
Above the form sits a repeat picker rather than a field of it: if you have logged something like this before, it fills the form from the last one. It is hidden when you are importing a paper note, because a digitised note records something that already happened and is not a pattern to continue.
Signing, and the hierarchy declaration
At the foot of the drawer, before the button, is a box that has to be ticked: "I confirm the waste hierarchy — prevention, preparing for re-use, recycling, other recovery, then disposal — was applied to this waste". That declaration is a legal requirement on a transfer note rather than a CleanFlo invention, and it is why it is a tick rather than a paragraph you scroll past.
Then you sign. Your signature takes a finger, a stylus or a mouse, and the hint says where it ends up: "This mark prints on the note and appears on the copy the carrier and the client see." Sign and save writes the note, confirms with "Collection logged and signed.", and opens the record.
Hand it over
The moment it is saved, CleanFlo shows a sheet headed Hand it over, subtitled "One signature is on the note. The second one finishes it." Its heading names the problem exactly: You have signed. Kernow Waste Services Ltd has not.
Two routes out, and the first is the one to take whenever you can.
- They are here, hand them the device
- "They see what they are taking, sign it, and the note is finished before they drive off." It shows the carrier a plain summary of the load, asks for their name, their vehicle registration and a signature, and closes the note there and then.
- They are not here, send them a link
- "Copies a link that opens this one record. They sign it from their own phone." The link shows that one note and nothing else, and it stays valid.
Once both signatures are on, the sheet says Signed by both parties and reminds you of something easy to forget: the carrier is entitled to their own copy. Print their copy produces the note; Copy the link sends it. Finish this later is always available, and a note left half-signed shows in the register as Awaiting the carrier until it is closed.
Reading the register
The Collections tab is every collection ever logged. Search runs over the waste, the EWC code, the consignment code, the address and the client, and the filters narrow by date, client, carrier, waste class and state. Six columns, of which the last is the one that does the work.
The State column does not say what last happened to a note. It says what the note is still waiting for, which is the only reading that tells you whether to do something about it.
| State | What it means | What to do |
|---|---|---|
| Awaiting the carrier | You signed it. Nobody countersigned. | Send them the link, or catch them on the next collection. Amber until it has been waiting too long, then red. |
| Awaiting Part E | A hazardous consignment whose receiving site has not returned its copy. | Chase the site. File the return when it arrives. |
| Rejected on arrival | The receiving site refused the load. The row carries their reason. | Deal with it. This outranks every other state, including completeness. |
| Complete | Every signature the note needs is on it. | Nothing. |
| Self-hauled, signed | You took it yourself and signed it. There was no carrier to countersign. | Nothing. Keep the weighbridge ticket the site gave you. |
| Self-hauled, receipted | The same, and somebody at the receiving site signed for it too. | Nothing. This is the better record of the two. |
| Imported from paper | A note that existed on paper before you were recording them here. | Nothing. It is an archive and is not signed again. |
Every row carries a short reference, which is a handle for quoting a note down the phone ("the one ending 4F2A") rather than a legal identifier. A hazardous consignment has a real consignment code the law recognises, and that always wins.
One note, opened
Any row opens the note itself. It is headed Waste transfer note, or Hazardous waste consignment note where the load was hazardous, with the waste as its title and the reference, the state and the date underneath. Two actions: Copy share link and Print.
Under the head, before the note itself, is the Chain of custody: every signature the note needs, in order, ticked or outstanding, with who signed and when. For an ordinary transfer that is two links. For a hazardous consignment it is the four parts by name.
Then the note, in the sections a transfer note actually has: the waste, the transferor, the carrier, the transfer, the waste hierarchy declaration and the signatures. On a hazardous consignment those sections are labelled by their parts instead, and a fifth appears once the return is in.
Hazardous waste, and Part E
Ticking This is hazardous waste in the drawer changes what is being written. It is no longer a transfer note, it is a consignment note, and it asks for more: a Consignment code as printed on the paper note, the Physical form the waste was in, and its Chemical composition. For a cleaning company this is the drum of solvent, the box of fluorescent tubes, the spent chemical from a deep clean.
A consignment does not finish when the carrier drives away. The site that receives it has to send back its own copy saying what it did with the waste, and until that arrives the consignment is open. CleanFlo says so plainly on the record: Part E has not come back yet, with the explanation that "until then this consignment is still open, and CleanFlo has no record of what happened to the waste after it left."
Wait for the return
The receiving site sends it. Nothing in CleanFlo fetches it and nothing chases it for you, though the Overview counts how long it has been outstanding and turns red when it has been too long.
Open the note and press File the consignee return
The button is on the prompt at the top of the record, not buried in a menu.
Copy across what their copy says
Who signed, when, and the weight they confirmed on arrival. That confirmed weight is worth entering even when it matches yours, because a discrepancy is the thing you would want a record of later.
Or record that it was rejected
If the site refused the load, that is what goes on the return, with the reason. The note then reads Rejected on arrival in the register and outranks everything else on the screen, because a refused consignment is a live problem however many signatures precede it.
Notes that already exist on paper
More waste actions → Import a paper note is for history: "A transfer that already happened, on paper, before you were recording them here. Copy across what the note says — it is locked as an archive the moment you save it, not signed again." The button reads Save the record rather than Sign and save, and the row reads Imported from paper for ever after.
Common questions
The carrier has driven off and I never got their signature.
What EWC code do I use for general rubbish from an office clean?
Can my cleaners log a collection themselves?
I took it to the tip myself. Who signs?
How long do I have to keep these?
Still stuck?
Open Support in the app and send us a ticket, or email the team. A real person reads every one.