How cleaners start and finish a clean
One clean, from the moment a cleaner taps it on the list to the field report sitting in your clean drawer twenty minutes later. Every button in this guide is named exactly as the app names it.
On this page
Every clean on a cleaner's phone goes the same way: open it, start it, work through the checklist, add photos and notes, complete it. Each tap reaches the office straight away, or as soon as the phone has signal again.
Open the clean
Tap it on Cleans. The clean shows When, Where (with Open in maps), Getting in and The clean.
Start it
Tap Start clean at the site. Starting well before the booked time asks why, so the office knows.
Work through the checklist
Tick each task. A task that needs a photo or a reading asks for it before it counts as done.
Add to this clean
Photos, Clean notes, Lost property and, if your company logs waste, Waste collected today?
Complete it
Tap Complete clean, then Yes, complete. The clean turns Completed on your Schedule.
Before they start
Tuesday, 11 August 2026
End of tenancy
When
Where
The clean
Safety
- When, Where and Getting in: the address, a maps link and how to get into the property.
- Start clean sits at the foot of the screen, in reach of a thumb.
While they work
Time elapsed
1:24:04
Safety
Add to this clean
Tell the office
- Time elapsed counts up from when they started.
- Checklist: tick each task. All tasks done shows when the list is complete.
- Add to this clean
- Photos, clean notes, lost property, and waste collected if your company uses waste notes.
- Tell the office
- Request supplies, Extra work and Report a property issue.
- Take a break
- Pauses the clean and shows End break. After six hours on one clean the app reminds them to take one.
- Started this by mistake?
- Undoes a start pressed by accident.
Completing it
Time elapsed
1:24:04
Safety
Add to this clean
Tell the office
Complete this clean?
All tasks done
- Yes, complete finishes the clean. Not yet goes back.
If a task still needs a photo or a reading, the sheet says which and offers Take the photo now or Add the reading. Complete anyway asks for a reason, which the office sees. A clean completed late, or left from an earlier day, also asks why.
Late starts
A clean started after its booked time is marked Late start, on the cleaner's phone and on your side. A cleaner who has not started on time also appears in your dashboard queue with a button to call them.
Swapping a clean
On a clean they cannot do, Request swap asks a colleague to take it. You approve the swap from the dashboard queue. This needs the Shift swaps module switched on.
What you see afterwards
Open the clean on your Schedule. It shows when it was actually started and completed, the checklist, the photos, the notes and any lost property reported.
Common questions
Can a cleaner start a clean early, before the day it is booked for?
What if a cleaner forgets to press Complete and only notices the next day?
Can I override a cleaner who is mid-job?
Do photos count against my storage?
Previous: How the cleaner app works
Did this answer your question?
Good. Back to the app, then.
Sorry about that. Tell us what you were looking for and a person will answer it.
Still stuck?
Every message is read by a person on the CleanFlo team.
