Cleaners
Your team’s records, the cleaner app on their phones, and the hours and pay that follow.
Part of The cleaner app
Your team
- How to add a cleaner The Staff screen and its five tabs, the two ways to give a cleaner access, the password that is only shown once, and what your cleaner does with the email that arrives.
- How to check a cleaner's status and activity The staff detail page: the presence pill and what drives it, the tabs, the reporting period pills, clean history and availability, and where the same numbers turn up in Reports.
- How to edit, deactivate or remove a cleaner Deactivating a cleaner and deleting one are not the same thing, and only one of them is safe. What each does to their cleans and their history, how to get somebody back in, and what changes when you promote a cleaner to supervisor.
- How to keep employment records The Employment tab: contract type and dates, contracted hours and the overtime rule, how holiday is worked out, the payroll reference, and an emergency contact. Owner-only, enforced in the database, and deliberately without a National Insurance number.
- How to track holiday balances How much holiday somebody has, has taken and has booked: three separate figures, on both the staff record and the cleaner’s own phone, worked out from the same source so they can never disagree.
- How to record sickness and fit notes Recording a sickness absence, the seven-day self-certification line, and filing a fit note in a place only two people can open. Owner-only, and deliberately without an absence score.
The cleaner app
- How the cleaner app works A tour of the phone half of CleanFlo: how a cleaner gets in, the five tabs and what each one holds, the anatomy of a clean on the list, and what they are never shown.
- How cleaners start and finish a clean The loop a cleaner repeats all day: opening the clean, starting it, ticking the checklist, adding photos and notes, reporting lost property, and what the finished clean tells you afterwards.
- How to work with no signal Cleaners work in basements and plant rooms, so the app assumes the signal will go. What gets queued, what happens on reconnect, and the few things that genuinely need a network.
- How the cleaner app works in 27 languages A checklist somebody cannot read is a checklist that does not get followed. The cleaner app ships in 27 languages and picks one from the phone itself, with no setup from you.
Hours and pay
- How to review and approve timesheets The hours each cleaner would be paid for in a period, everything still waiting on a decision, and how to change a figure with the reason kept. Owner-only.
- How to handle mileage claims Cleaners claiming for journeys in their own vehicle, and approving them at the HMRC rate. Nothing is owed until you approve one.
- How to build and approve a pay run Turning a period of approved hours into what each person is owed, locking it, and handing the file to your payroll package.
Talking to the team
Cannot find it?
Every message is read by a person on the CleanFlo team.
