How the cleaner app works
Your cleaners never open the screens you work in. They get a phone with five tabs on it, and everything they need for the day sits on the first one.
On this page
CleanFlo is two apps against one set of cleans. You get the web app: the schedule, the clients, the invoices. Your cleaners get /cleaner, which is a different application on the same account, built for a phone held one-handed in a stairwell. It has no sidebar, no tables and no prices. It has five tabs.
This guide walks all five. If you are trying to decide whether your team will cope with it, the honest answer is in the first figure: a cleaner opens the app, reads a list of times and addresses, and taps the top one.
How a cleaner gets in
The cleaner app is free on the App Store and Google Play, and there is nothing to buy in it. When you add someone on Staff the Add staff member drawer asks one question first, under the legend How should they get in?, and the answer decides what lands in their inbox.
- Set a password
- The default. CleanFlo generates a password, shows it to you once in a block headed Shown once, copy or send it now, and emails the login details to the address you typed. Fastest when the person is standing next to you.
- Send an invite
- They get a link instead, and choose their own password. The link expires in 14 days, you get a copy of it to send by WhatsApp or text, and until they accept it they sit on the Invited tab of your Staff page as Pending.
Either way the cleaner ends up at the same place. They install CleanFlo from the App Store or Google Play and sign in, or open the same address in their phone browser, and land on their day. The app has no sign-up of its own: the login is the one you gave them.
The very first time anyone opens the app they get a sheet titled Before you start. Step one explains location: "From now on, CleanFlo saves where you are at two moments: when you start a clean, and when you complete it." Step two, which only appears if the phone supports push and has not been asked yet, explains notifications. Both are dismissible, both can be declined, and declining stops nothing. It is shown once per person and then never again.
Five tabs
- Cleans
- Today's cleans in order, the one in progress at the top, then the week ahead.
- History
- Every finished clean, day by day.
- My time
- The hours they are available each day of the week.
- Messages
- Conversations with the office and the team. The only tab with a badge, for unread messages.
- More
- Their work, reports they have made, a site survey, what they are carrying (equipment, keys, a vehicle) and Settings.
Cleans
Good morning, Amara
Tuesday 11 August
- Cleans is the tab the app opens on: today, in order.
Each clean shows its time, title and site. Tap one to open it, then Start clean. The whole flow is in How cleaners start and finish a clean.
History and My time
History
These are the hours your office has for you. If a clean is missing, tell them.
What a cleaner sets on My time is what you see as their stated hours on the Schedule's dispatch board and capacity view.
Messages and More
Messages
1 unread message
More
This phone
Tell the office
What you are carrying
Settings, at the foot of More, holds their language, notifications and password. This phone shows whether everything has reached the office.
What a cleaner cannot see or do
This matters more than the feature list, because it is the question a nervous owner actually asks. The cleaner app is a separate application, not your app with buttons hidden, and it queries only the rows that belong to the person signed in.
| They never see | Why it is built that way |
|---|---|
| Any price at all | A clean shows its services and quantities and no money. No price is drawn on any screen in the cleaner app: no line total, no clean value, no invoice. |
| Other cleaners' cleans | The schedule query is filtered to the cleans assigned to them. A colleague's round is not hidden from a list they could scroll; it is not fetched at all. |
| Client records or contact details | They get the site: name, address, access notes, property type and the client tags on that location. Not the client's account, contract or history. |
| Any manager screen | Clients, Staff, Invoicing, Quotes, Reports, Inventory, Health & Safety and Settings do not exist on this side of the product. |
| Each other's pay, hours or performance | History shows one person's own figures. There is no league table and no comparison. |
What they can do is short and deliberate: confirm a shift, say they are on their way, start a clean, tick its checklist, add photos and notes, report lost property, complete it, ask for supplies, hand back equipment, set their weekly availability, request time off, send a message, and change their own language, appearance and password. That is the whole surface.
Common questions
Does the cleaner app work on old phones?
Can I see the app the way my cleaner sees it?
What happens to the app when somebody leaves?
Is there a limit on how many cleaners can use it?
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